This web page features a freeware version of TheSwitch - a skill based routing simulator. It emulates a modern ACD telephone switch with skill based routing allowing you to test various permutations in the way that your switch and agents are setup. TheSwitch will show just what performance you can expect.

You are allowed to download and use these files for your own use, however the content remains the copyright of the author. You may not sell, rent or lease these files or any part of them without prior written consent of the copyright owner.

These files are provided as-is, the author makes no guarantees as to the suitability of them for any task and will not be held liable for any damages that might be caused to your hardware, software or data.

TheSwitch (409KB)
(version 1.1a, 14 February 2000)
zipped file containing TheSwitch program, help file and examples.