Links to Related Sites Professional Planning Forum, supplier-independent forum for Call Centre Specialists in Forecasting, Scheduling and Queue Management. A commercial site offering Erlang based forecasting and simulation programs. Their Erlang calculations can accept very large traffic volumes. Other notable features are a version for the Palm OS, a DLL to access Erlang calculations from other programs and an Acrobat format Erlang equations reference. CallCentreVoice is a discussion board for telecoms and call centre issues. This is an independent site that actually encourages it's members to promote and advertise their products and services for free as well as collaborating with other members in active discussion forums. Call Centre Focus magazine site, requires registration. Good discussion board. Westbay Engineers Limited. Online Erlang calculators. Telecom Design forum. Mitan, download trial versions of forecasting software. Call Centre World site, lots of info for Call Centre professionals. Approx 50% can be accessed as a guest, requires registration for full access Pipkins, designers of Maxima Advantage forecasting software. cloudabove (was SW Broadband) is a UK based web site hosting company. The home of

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