Call Center Calculator

Call Center Calculator is a Windows based planning and forecasting tool. Enter the basic parameters of service level required, numbers and durations of calls and Call Center Calculator will show you how many agents are required and just what performance you can expect. As well as the ideal number of agents required it will also show how the service level will change with more and less agents.

The agents tab of the main form shows an overall view of an average days work, switch over to the schedule tab and you can enter call numbers by the hour or half-hour period to see how your staffing needs vary throughout the day.

Click on the graph button to see the data in a graphical format.

You are allowed to download and use these files for your own use, however the content remains the copyright of the author. You may not sell, rent or lease these files or any part of them without prior written consent of the copyright owner.

These files are provided as-is, the author makes no guarantees as to the suitability of them for any task and will not be held liable for any damages that might be caused to your hardware, software or data.

Call Center Calc (333KB)
(version 1.1g, 1 June 2006)
zipped file containing the Call Center Calculator program, help file and example file.