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The foremost site for call center forecasting tools, download the software you require today.

Erlang for Excel version 1.8 (18 Oct 2001)

Erlang based formula right inside your Excel spreadsheet, ideal for staff forecasting and performance measurement.

TheSwitch version 1.1a (14 Feb 2000)

Simulator program for skill based routing switches. A true Windows program with visual effects for those "what if?" scenarios.

Call Center Calculator version 1.1g (1 June 2006)

A Windows sizing tool, based on the Erlang model.